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Privacy Policy

 

Last updated: 2025

At Sun Connect Solar, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and share your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

1. What We Collect

We may collect personal information such as:

  • Your name, email address, and phone number
  • Your home or business address
  • Information about your solar power needs
  • Device, browser, and IP address information
  • Website usage data via cookies or third-party tools (e.g., Google Analytics, Meta Pixel)

We collect this information directly from you through forms, emails, phone calls, and website interactions.

 

2. How We Use Your Information

We use your personal information to:

  • Provide solar quotes and services
  • Respond to enquiries
  • Improve our website and services
  • Send you updates and promotions (if you opt in)
  • Comply with legal obligations

 

3. Disclosure of Information

We do not sell or rent your personal data. We may share it with:

  • Trusted service providers and contractors (e.g., installers, finance partners)
  • Third-party analytics or advertising platforms (e.g., Google, Meta)
  • Legal or regulatory authorities where required by law

Some data may be processed or stored overseas by cloud-based service providers.

 

4. Cookies & Tracking

Our website uses cookies and tracking tools (e.g. Google Analytics, Meta Pixel) to:

  • Understand user behaviour
  • Improve performance and marketing

You can manage cookie settings in your browser. Disabling cookies may affect website functionality.

 

5. Keeping Your Data Safe

We take reasonable steps to protect your information from:

  • Unauthorised access
  • Misuse, interference or loss
  • Unlawful or accidental destruction

All Sun Connect Solar staff and contractors are required to handle data securely and in line with this policy.

 

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated data
  • Withdraw your consent for direct marketing at any time

Contact us at:

Email: team@sunconnectsolar.com.au
Phone: 0483 903 020
Web: www.sunconnectsolar.com.au/contact-us

We aim to respond to all requests within 30 days.

 

7. Making a Complaint

If you believe your privacy has been breached, please contact us via the details above. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.

 

8. Policy Changes

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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