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How do I share my Sigenergy system with family?

Short answer. Sigenergy has an official 37-second video showing how to share your system with others for viewing or management. We are also happy to set it up with you. Do not hand out your own login: it is tied to your email address.

Sigenergy’s owner manual describes only two related things: a share icon on the Home screen that shares what is on the screen, and the ability to switch between several accounts on one phone. Sharing the whole system with another person is covered in Sigenergy’s own video rather than the manual, so we point you to the video.

Safety first. Sharing is an app task. Never open a switchboard, remove a cover from your battery or inverter, or touch any wiring. Anything beyond the app, a light you can read from a safe distance, or your own router is a job for a licensed electrician. If you see smoke, smell burning, hear arcing or see water on or near the unit: keep everyone away, switch off at your main switch only if it is safe to do so, and call 000 if there is any fire or smoke.

What to do

  1. Watch Sigenergy’s official video, How to share your system with others for viewing or management (about 37 seconds, published by Sigenergy on 1 April 2025).
  2. Open mySigen on your phone and follow the same steps on your own screen. If the screens look different, the app version has moved on: stop there and call us.
  3. The person you share with needs their own mySigen login. Ask them to install the app and use their own email.
  4. To see just what is on your screen, use the share icon on the Home screen. That shares a snapshot, not access.

Please do not

  • Do not give someone your own email and password. The owner login is tied to your email address and anyone using it can see and change settings.
  • Do not share access with someone you do not know well. Anyone with management access can change modes and settings.

Read more: Sigenergy batteries from Sun Connect Solar

When to call us

If we installed your system, call us on 0483 903 020. Our service help for existing customers is free: we start by working through it with you by phone. If you are not yet a customer, a service call is $250 + GST, which covers one hour on site within 20 km of Mullumbimby; travel further out is quoted separately. Contact us or call 0483 903 020 (Mon-Fri 7am-6pm, Sat 7am-4pm).

Quick questions

Can my partner see the battery on their phone?

Yes, by sharing the system using the steps in Sigenergy’s video, or by us setting it up with you.

Does sharing let them change settings?

Sigenergy’s video title refers to sharing for viewing or management, so there are different levels. Choose viewing unless the person really needs to manage the system.

Is there anything in the manual about it?

The app manual only describes the share icon on the Home screen and switching between accounts on one phone. The video is the official source for sharing a whole system.

My installer set up the account. Can I change the email?

Call us. Once an account is activated only that account can change the email, so we sort it out with you.

Sources

Last checked 6 October 2026. Only the manufacturer’s, the network’s or the government’s own documents are used; app menus change between versions, so if your screen looks different, call us rather than guess.

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