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How do I log in to the mySigen app for the first time?

Short answer. We create your owner account when we commission the system, using the email you gave us. Look for an email from “sigencloud” (check your junk folder), click the link, choose your password, then log in to mySigen with that email and password.

Customers do not sign themselves up: Sigenergy has the installer add the owner by scanning the unit’s QR code and entering your name and email. That is why the activation email comes to you rather than you registering in the app.

Safety first. Logging in is an app task only. Never open a switchboard, remove a cover from your battery or inverter, or touch any wiring. Anything beyond the app, a light you can read from a safe distance, or your own router is a job for a licensed electrician. If you see smoke, smell burning, hear arcing or see water on or near the unit: keep everyone away, switch off at your main switch only if it is safe to do so, and call 000 if there is any fire or smoke.

Steps

  1. Install mySigen from Google Play, or search “mySigen” in the App Store. Sigenergy lists Android 6.0 or later and iOS 12.0 or later.
  2. Find the activation email from “sigencloud”. If you cannot see it, check your spam or junk folder.
  3. Click the link in the email, set your own password and activate the account. Sigenergy’s installer manual asks owners to do this within 24 hours.
  4. Open mySigen and log in with the same email address and your new password.
  5. Forgotten the password? On the login screen tap Forgot Password.

If the email never arrives

  • Work or business email systems sometimes block outside mail. Ask us to use a different email address.
  • If the activation link has timed out, we can send a fresh activation email. Call us.
  • If we typed your email wrongly, tell us. Until the account is activated we can correct it; after that only the activated account can change it, so please let us sort it out for you.

Read more: Sigenergy batteries from Sun Connect Solar

When to call us

If we installed your system, call us on 0483 903 020. Our service help for existing customers is free: we start by working through it with you by phone. If you are not yet a customer, a service call is $250 + GST, which covers one hour on site within 20 km of Mullumbimby; travel further out is quoted separately. Contact us or call 0483 903 020 (Mon-Fri 7am-6pm, Sat 7am-4pm).

Quick questions

Can I create my own mySigen account?

Not for a system we installed. The installer creates the owner account during commissioning and Sigenergy sends the activation email to you.

How long is the activation link good for?

Sigenergy’s installer manual asks owners to activate within 24 hours. If it has timed out, call us and we will send it again.

I forgot my password. What now?

On the mySigen login screen tap Forgot Password and follow the prompts.

Can someone else in the family log in too?

See our guide on sharing your Sigenergy system with family.

Sources

Last checked 6 October 2026. Only the manufacturer’s, the network’s or the government’s own documents are used; app menus change between versions, so if your screen looks different, call us rather than guess.

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